RR Fisher is a New Zealand supplier of industrial power transmission parts — bearings, V-belts, chains, sprockets, pulleys, taper-lock bushes, couplings and vibrating motors — serving engineering firms, manufacturers, farmers, automotive workshops and individual customers from Kerikeri to Invercargill.
Product range and pricing matter when choosing an industrial parts supplier. But the real test is what happens when a customer needs the right part, needs it quickly, and needs confidence it will do the job.
Rather than tell you what we think makes RR Fisher different, here's what our customers say in their Google reviews — and the numbers behind it.
The short answer: of the last 64 Google reviews received, 61 are five stars, two are four stars, and one is three stars. That's a track record customers keep coming back to, order after order after order.
Read the reviews verbatim here.
Fast Delivery Matters
Speed is the single most repeated theme in the reviews. Customers describe orders as:
· "Super fast delivery"
· "Overnight delivery"
· "Rapid shipping"
· "Legendary delivery times"
· "Arrived quickly"
One customer summed it up simply: "Quick despatch, sharp price and very satisfactory goods. What is there not to like!" Another, ordering from the far north, noted "fast delivery to the far north" as one of eight separate reasons they'd rated the company five stars.
Whether it's a farmer in Mangawhai needing pulleys for a mower, an engineering company in Darfield needing components urgently, or a customer on the Chatham Islands — nearly 800km off the mainland — speed comes up again and again and the reviews consistently highlight how quickly orders arrive.
For industrial businesses, that's not just convenience — a missing bearing, V-belt, pulley, taper-lock bush, gearbox or conveyor component can bring maintenance schedules to a halt.
Great Customer Service, By Name
Customers don't just describe RR Fisher's service as good in the abstract — several call out staff members by name:
· "Chloe was amazing, awesome customer service."
· "Mike is great to deal with."
· One customer's incorrect part issue was personally resolved by staff member Laura, who traced the error and organised an overnight replacement.
Another wrote: "You won't find a better place like RR Fisher to deal with. The staff know the products in house and are only too willing to help." A third: "Very good service and a highly supportive team. They were responsive, professional and delivered everything as promised."
One customer even called the phone team out for solving a problem the website couldn't: after struggling with online ordering, he called directly and "the order was organized and on its way before I got a call from head office about my online query." His verdict: "R R Fisher you did real good, recommended, price was competitive too."
Product Knowledge Creates Confidence
Industrial replacement parts aren't always straightforward. Customers regularly come to RR Fisher for:
· Bearings
· V-belts
· Chains
· Sprockets
· Taper-lock bushes
· Couplings
· Pulleys
· Vibrating motors
· Anti-Vibration Mounts
Several reviewers specifically mention staff helping them identify the correct component. One customer, ordering fan belts, called the experience "prompt and professional" with product quality that was "excellent." Another, a repeat automotive customer, wrote that RR Fisher is now his "new go to for automotive bearings."
Most customers aren't just buying a product — they're trying to fix a machine, finish a maintenance job, or get equipment back into service.
When Things Go Wrong, Service Matters Even More
The most telling review comes from a customer who ordered a taper-lock bushing for a project. It sat unused for over a month before he discovered it had been shipped under the wrong product code. He contacted RR Fisher, and staff member Laura traced the mix-up, sent the correct bushing overnight, and included a prepaid courier bag to return the original.
His conclusion: "The service I received was brilliant. I will be trading with RR Fisher again because they've got work ethic, they're honest, and have genuine integrity."
Mistakes happen in every business. What customers remember is how they're handled — and a similar pattern shows up in another review, where a customer who'd ordered the wrong size described returns and credit as "no problem" and the whole experience as "a pleasure to deal with."
Customers Appreciate the Small Details
A recurring, almost oddly specific theme: jet plane lollies included with orders.
· "The jet plane lollies went down a treat."
· "I thought the lollies were a nice touch."
One customer listed "an incredible surprise inside" and "free samples" among eight distinct reasons for a five-star rating.
Good customer experience is usually built from dozens of small details, not one big gesture.
Local Service, Nationwide Reach
Reviews and orders come from right across New Zealand — including as far as the Chatham Islands — plus Kerikeri, Whangārei, Mangawhai and Pukenui in the north, through Wellington, Porirua and Blenheim, down to Kaikōura, Christchurch, Darfield, Oamaru, Cromwell, Roxburgh and Invercargill in the south.
Customers span a wide range of business types too: engineering and manufacturing firms, agriculture and forestry operations, automotive workshops, industrial supply retailers, and individual customers working on their own projects — from towbar pulleys to, in one memorable case, a possum plucker.
What Do the Reviews Tell Us?
If there's one thread running through them, it's trust. Customers trust RR Fisher to:
· Supply quality products
· Hold stock
· Deliver quickly (often overnight)
· Communicate clearly
· Resolve issues when they occur, without a fight
· Provide knowledgeable advice — on the phone or online
Frequently Asked Questions
Is RR Fisher a good supplier?
Based on 64 recent Google reviews, RR Fisher holds a near-perfect rating — 61 five-star reviews, 2 four-star, and 1 three-star. Customers most often praise delivery speed, staff product knowledge, and how well problems get resolved when something does go wrong.
What does RR Fisher sell?
Industrial power transmission parts: bearings, V-belts, chains, sprockets, taper-lock bushes, couplings, pulleys, and vibrating motors, along with related maintenance components.
How fast is RR Fisher's delivery?
Many customers report overnight delivery, including to remote parts of the country like the Far North. Speed is the most frequently mentioned strength across reviews.
Where does RR Fisher deliver in New Zealand?
Nationwide — reviews confirm deliveries from Kerikeri and Whangārei in the north to Invercargill in the south, covering both islands.
Final Thoughts
The products matter, but what customers value most is the overall experience: fast dispatch, helpful people, competitive pricing, reliable delivery, and honest communication when something needs fixing.
Whether you're in Kerikeri, Gisborne, Te Awamutu, Wellington, Westport, Christchurch, Gore or Invercargill — next time you need bearings, belts, chains, sprockets, gearboxes, couplings or conveyor components, check RR Fisher first.
And if you have expreieince the wonderful service of RR Fisher please leave us a review here.
Cheers,
Mike Rometer