Shipping policy

At RR Fisher, we pride ourselves on providing fast and reliable delivery throughout New Zealand. We carry extensive stock across our network and aim to dispatch orders as quickly as possible so your business can keep moving.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

For stocked items:

  • Orders placed before 4:00pm are generally dispatched the same working day.
  • Orders placed after 4:00pm will normally be dispatched the next working day.
  • If an item is out of stock or subject to supplier lead times, we will contact you with an estimated delivery timeframe.

Delivery Timeframes

Courier Parcels

  • New Zealand Urban Locations: Next Working Day

Please note that delivery times are estimates only and may vary due to weather events, transport disruptions, public holidays, or factors outside our control.

Freight Charges

Standard freight charges are calculated during checkout based on the products ordered and delivery destination.

For most courier-sized orders, our standard freight charge is:

$14.00 + GST

Additional freight charges may apply for:

  • Heavy items
  • Oversized products
  • Conveyor components
  • Motors and gearboxes
  • Dangerous goods
  • Custom manufactured products
  • Remote or offshore destinations

Where additional freight applies, this will be shown during checkout or confirmed before dispatch.

Chatham Islands and Remote Locations

Additional freight surcharges apply to some remote delivery locations, including the Chatham Islands and certain offshore destinations. Freight costs for these locations will be calculated separately and advised before dispatch where required.

Parcel Authority

Our courier services generally require a signature upon delivery.

If you request a parcel to be left unattended (Authority to Leave), delivery will be deemed complete once the carrier leaves the parcel at the nominated location. RR Fisher and the freight carrier cannot accept responsibility for loss, theft, or damage after delivery.

Damaged, Missing or Incorrect Goods

Please inspect your order upon arrival.

If goods arrive damaged, incomplete, or incorrect:

  1. Note the issue with the delivery driver where possible.
  2. Contact RR Fisher within 72 hours of receiving the order.
  3. Provide photographs of the goods and packaging if requested.

We will work with you to resolve the issue as quickly as possible.

Delivery Delays

While we strive to meet all delivery estimates, RR Fisher is not liable for losses arising from courier delays, supplier delays, weather events, industrial action, or circumstances beyond our reasonable control.

International Shipping

International shipping may be available by request. Freight costs, customs charges, duties, taxes, and delivery timeframes will be quoted prior to dispatch.

Contact Us

For any questions regarding shipping or delivery, please contact:

RR Fisher NZ Ltd
Phone: 0800 235 877
Email: sales@rrfisher.co.nz